Privacy Policy

a. Identity and Contact Information

When you submit an estimate request, service request, contact message, or job application, we collect the information you provide, which may include:

• First and last name
• Email address
• Phone number
• Service or property address
• Preferred contact method
• Message content or project details

b. Account and Authentication Information

Customers accessing the portal at app.teijeiraandsons.com authenticate through the Base44 authentication system. This typically includes a name, email address, and an internal account identifier associated with your customer record.

Google Sign-In. Where Google Sign-In is enabled as a login option, you may authenticate using your Google account. When you choose Google Sign-In, we may receive basic Google account information you have authorized, such as your name, email address, profile information, and Google account identifier. This information is used only to authenticate you, identify or create your portal account, provide secure access to the customer portal, and associate the authenticated session with your customer record.

Teijeira & Sons LLC does not use Google Sign-In to access your Gmail messages, Google Drive files, Google Calendar, Google Contacts, or any other Google service. We only request the minimum information necessary to authenticate you.

c. Service and Property Information

When you request an estimate or a service, you provide information about your property and the work requested. This may include:

• Service address
• Requested service type (lawn maintenance, mulching, hedge trimming, yard cleanup, tree trimming, pressure washing, fence installation, or other)
• Project description, preferences, or special instructions
• Preferred service dates, where provided
• Photos of the property or project that you upload voluntarily

d. Estimates, Invoices, and Transaction Information

We maintain records of estimates and invoices associated with your account. This may include:

• Estimate details and status
• Invoice number, invoice amount, and description of services
• Issue date and due date
• Invoice status (draft, sent, paid, overdue)
• Administrative notes associated with your service history

Teijeira & Sons LLC does not directly collect or store your full credit card number, CVV, or full banking credentials on our systems.

e. Payment Information

When an invoice includes an external payment link, you may be directed to a third-party payment processor (such as Square, Stripe, PayPal, or a similar service) to complete the payment. Card and banking information you enter is handled directly by that payment processor under its own privacy and security terms. We may retain payment-related metadata associated with the invoice, such as invoice status (e.g., paid or overdue), amount, and date. We do not currently maintain a direct integration that transmits your card details to our systems.

f. Communications

We collect and retain the content of communications you send to us — including contact form messages, estimate requests, service requests, and emails — along with administrative notes staff may add to help provide services, respond to your inquiries, resolve issues, and maintain customer records.

g. Photos, Documents, and Uploads

You may voluntarily upload photos of your property or project when requesting an estimate. Our crews may also take photographs at service properties to document property condition, prepare estimates, document completed work, record pre-existing conditions, or resolve customer questions. These photos are used for internal service, quality, and record-keeping purposes only and are not used for public marketing without a separate, valid authorization.

h. Careers and Job Applications

If you apply for a job through our Careers page, you provide information such as full name, contact details, address, date of birth, work eligibility indicators, driver's license status, employment experience, availability, and references. This information is used only to evaluate your application.

i. Technical and Automatically Collected Information

When you use the Services, our platform provider may automatically collect limited technical information, which may include:

• IP address
• Browser type and device information
• Operating system
• Date and time of access
• Authentication and session events
• Application activity, error logs, and security logs

This information is used to operate the Services, maintain security, prevent fraud and abuse, and diagnose technical issues.

a. Base44

Base44 is the application platform and hosting infrastructure that powers our website and customer portal. Information you submit through the Services may be stored and processed using Base44's infrastructure and its applicable subprocessors for purposes such as hosting, database and application operation, authentication, application functionality, security, and technical operation of the Services. Base44 processes information on our behalf under its own terms and privacy practices. Teijeira & Sons LLC remains responsible for how your information is used within our application.

b. Google

Where you choose Google Sign-In, Google acts as your authentication provider. We only receive information authorized under the OAuth scopes we have configured, which are limited to basic account and profile information necessary for authentication. Google's own privacy practices apply to your interactions with Google.

c. Payment Processors

If an invoice includes a payment link, you may be directed to a third-party payment processor (such as Square, Stripe, PayPal, or a similar service) to complete payment. Those providers process your card or banking information under their own privacy and security terms.

d. Email and Communications

Transactional emails — such as estimate confirmations, service request notifications, invoice notifications, job application notifications, and admin login codes — are sent through the email service provided by our platform (Base44). This provider processes basic email routing information (recipient address, subject, message content) on our behalf.

e. Professional and Business Service Providers

Where reasonably necessary, we may share limited information with accountants, attorneys, insurers, IT/security providers, or authorized contractors performing work on our behalf, for legitimate business, legal, accounting, or operational purposes.

f. Legal Requests and Protection

We may disclose information when we reasonably believe it is necessary to comply with applicable law or valid legal process; to respond to lawful requests from public authorities; to protect the rights, property, or safety of Teijeira & Sons LLC, our customers, employees, or the public; to detect or prevent fraud; to enforce our agreements; or to investigate security incidents.

g. Business Transfers

If Teijeira & Sons LLC is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar transaction, customer information may be transferred as part of that transaction, subject to appropriate confidentiality obligations.