Terms of Use and Service

These Terms of Use and Service (the "Terms") govern your access to and use of the public website at teijeiraandsons.com and the customer portal at app.teijeiraandsons.com (together, the "Services") operated by Teijeira & Sons LLC ("Teijeira & Sons," "we," "our," or "us"). By accessing or using the Services, you agree to be bound by these Terms.

These Terms govern your use of the online Services. They do not replace any separately signed or accepted service agreement, estimate, or work authorization for landscaping services performed at your property.

For actual field services performed by Teijeira & Sons LLC, the following documents control over these general online Terms to the extent of any conflict, in the following order:

1. Any signed or accepted Service Agreement between you and Teijeira & Sons LLC
2. Any applicable property-specific Service Order or agreement
3. Any accepted estimate or proposal
4. Any authorized change order or addendum
5. These general online Terms

Teijeira & Sons LLC is a Florida-based company providing lawn care, landscaping, property maintenance, and related outdoor services in Port Charlotte and surrounding Southwest Florida communities. Specific service scope, pricing, and terms are set out in the applicable estimate, invoice, or service agreement.

The customer portal at app.teijeiraandsons.com may allow you to:

• View basic account information
• Submit service requests
• View estimates and invoices associated with your account
• Access invoice payment links, where provided
• Review service history and related records associated with your account
• Receive service-related communications

Available portal features may change over time as we update or improve the Services.

If you create or access an account through the Services, you agree to:

• Provide accurate, current, and complete information
• Keep your account credentials secure and confidential
• Promptly notify us of any suspected unauthorized use of your account
• Not impersonate another person or misrepresent your affiliation
• Not attempt to access another customer's account, records, or information

Where enabled, you may choose to authenticate using Google Sign-In. Google Sign-In is used only as an authentication method as described in our Privacy Policy. You are responsible for the security of the Google account you use to sign in.

Estimate requests and service requests submitted through the Services are requests, not confirmed appointments. Accepting a request, providing a quote, or scheduling a visit is at our discretion, subject to availability and property inspection where appropriate.

Estimated pricing may depend on factors such as property size, condition, scope, access, materials, labor, service frequency, and other project-specific conditions. An estimate becomes binding only in accordance with the acceptance process established in the estimate, service agreement, or other written authorization. Additional or changed work may require separate authorization.

Customers may have services performed at more than one property. Pricing, scope, schedule, access requirements, and service frequency may differ for each property. The applicable estimate or service order for each property controls the specific service details for that property.

Scheduled service dates and times are approximate. Actual timing may change because of factors such as weather, wet turf or ground conditions, hurricanes, tropical storms, emergencies, unsafe conditions, route optimization, equipment issues, access problems, gates, pets, or other conditions reasonably affecting safe and effective service. We do not guarantee service at a specific time of day unless expressly agreed in writing.

To allow us to perform services safely and effectively, you agree to:

• Provide safe access to the property and the areas being serviced
• Unlock and secure gates as reasonably needed
• Secure pets during scheduled service
• Clear the service area of items that could obstruct or be damaged by work
• Disclose known hazards, hidden hazards, irrigation lines, sensitive plantings, or other items requiring special attention
• Keep people away from active work areas where reasonably necessary for safety

Invoices are due according to the terms shown on each invoice or in any applicable service agreement. Where an external payment link is provided (for example, through Square, Stripe, PayPal, or another payment service), payment is processed by that provider under its own terms and privacy practices.

Late payment, credit for services, and any late fees or suspension of services for nonpayment are governed by the invoice and any applicable service agreement. In the event of any conflict, the specific invoice or signed agreement controls.

Cancellation, rescheduling, and cancellation-fee terms — including any advance-notice requirements and any exceptions for emergencies, weather, or unsafe conditions — are governed by the applicable service agreement or estimate. In the event of any conflict with these online Terms, the applicable service agreement or estimate controls.

Services already performed are generally non-refundable. Refunds for deposits, prepayments, duplicate or incorrect payments, or other specific circumstances are handled according to the applicable estimate, service agreement, or as otherwise required by law. Contact us if you believe a refund is warranted.

We may suspend or terminate services or portal access for reasons that may include nonpayment, repeated inability to safely access the property, unsafe conditions, threatening or abusive conduct, material misrepresentation, requests for unlawful work, or material breach of these Terms or the applicable service agreement. We will act reasonably and proportionately in the circumstances.

We are not responsible for delays or failures to perform caused by circumstances outside our reasonable control, including severe weather, hurricanes, flooding, natural disasters, government actions, emergencies, utility or infrastructure failures, labor or equipment disruptions beyond our reasonable control, and other force-majeure events. Delays caused by such events are not automatically a breach of our obligations.

Our crews may take photographs at service properties to document property condition, prepare estimates, record completed work, document damage or pre-existing conditions, resolve customer questions, and maintain service records. These photos are used for internal service, quality-control, and record-keeping purposes. We do not use such photos for public marketing or publicity without a separate authorization.

By providing your email address or phone number, you agree that we may send transactional communications about your account, estimates, service requests, scheduling, invoices, payment status, and security. Transactional communications are not marketing communications, and you are not consenting to receive general marketing communications by using the Services.

You agree not to use the Services to:

• Engage in fraud or provide false identity information
• Access accounts, records, or information belonging to another person without authorization
• Interfere with, disrupt, or attempt to bypass the security of the Services
• Upload malware or otherwise harm our systems or other users
• Scrape, harvest, or extract data from the Services without authorization
• Reverse-engineer any software or infrastructure powering the Services, except as expressly permitted by law
• Use the Services for any unlawful purpose

The Teijeira & Sons LLC name, logo, website, portal design, and content are owned by or licensed to Teijeira & Sons LLC and are protected by applicable intellectual-property laws. You may not copy, modify, distribute, or use them without authorization, except as necessary for your permitted use of the Services. Software, templates, and content owned or licensed by third parties (including our platform provider) remain the property of their owners.

The Services rely on third-party services, including our platform and hosting provider Base44, Google authentication (where enabled), payment processors linked from invoices, and email/communications infrastructure. Those services operate under their own terms and privacy practices. We are not responsible for third-party services.

We may update, change, or discontinue portions of the Services at any time, and portions of the Services may be temporarily unavailable due to maintenance, security, or other operational reasons. We do not guarantee uninterrupted availability.

Except as expressly stated in a signed service agreement or as otherwise required by applicable law, the online Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms limits any warranty or obligation that cannot be lawfully limited or excluded.

To the maximum extent permitted by applicable law, Teijeira & Sons LLC and its owners, employees, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, arising from or related to your use of the online Services. Our aggregate liability arising from or related to your use of the online Services will not exceed the greater of one hundred U.S. dollars (US$100) or the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim. These limitations do not apply where they are prohibited by law or where a signed service agreement provides otherwise for the specific field services covered by that agreement.

To the extent permitted by law, you agree to indemnify and hold Teijeira & Sons LLC harmless from claims, losses, and expenses (including reasonable attorneys' fees) arising from your misuse of the Services, your violation of these Terms, your violation of applicable law, or your infringement of the rights of another party.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute concerning these online Terms is subject to the venue and jurisdiction agreed to in your applicable signed service agreement, or otherwise to the state and federal courts located in Florida, to the extent permitted by law.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent.

These Terms, together with our Privacy Policy and any signed service agreement, estimate, service order, or authorized change order, form the entire agreement between you and Teijeira & Sons LLC concerning the Services. For actual landscaping and field services, the signed service agreement, accepted estimate, service order, and authorized change order or addenda control over these general online Terms to the extent of any conflict.

If you have questions about these Terms, please contact: